How do you handle conflict?

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Interviewer: How do you handle conflict?

Sharon: I guess it depends on the situation, but in general I like to stay calm and avoid yelling or fighting. I think if two people have a disagreement, then first they should spend some time apart. Second, they should sit down and discuss the situation. After that, if they cannot come to a compromise, then they should ask their boss or another colleague to mediate.

Interviewer: That is a very specific answer.

Sharon: Actually, I have a lot of experience dealing with this.

Interviewer: That's right. I see here on your resume that you spent two years working in the human resources department.

Sharon: That's correct. One of my roles, when I was working in human resources, was to train the employees about how to handle conflict.

Interviewer: That's great.

Sharon: I learned a lot about people during that time, and what I learned in that job still helps me.

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